Secure Guarantee Terms

The Door-Stop Secure Guarantee is only valid when these terms and conditions are met in full...

The guarantee registration form has been fully completed (either by post or online at and received by Door-Stop International Ltd. within 28 days of the door(s) being fitted.

The door must be securely closed and locked with the keys provided.

The door has been fitted and adjusted according to Door-Stop’s approved fitting instructions – available upon request.

The guarantee will only be available provided no modification, repair or alteration of the door has been made without our approval.

In the event of a break-in where a Door-Stop door is forced open, you must contact Door-Stop with full details and a police incident number (crime number). If on investigation, it is found that the ERA lock was correctly installed, adjusted and maintained but failed during the break-in, we will then issue the relevant payment. The payment will be made in two parts (i) £500 to the registered claimant; and (ii) the cost of the replacement door, fitted by the original door supplier or equivalent.

Claims are subject to the property being occupied and furnished.

Only one claim per household can be made during the guarantee period (10 years) and notification of any claim must be made within 90 days of the break-in.

The guarantee will be valid for as long as you continue to live at your current address or for a period of 10 years from registration which ever is longer. If you sell your house you may pass the benefit of the guarantee to your purchaser for the outstanding period.

Any queries concerning this guarantee should be made in writing to Door-Stop Secure Guarantee, Door-Stop International, Export Drive, Huthwaite, Nottinghamshire, NG17 6AF.

Genuine Door-Stop doors offer the very best in strength, easy maintenance, security and weather resistance. Homes all over the UK are safer and look better with these doors.
© Door-Stop International Limited, a Masonite company